Terms & Conditions
Welcome to our website DrinksAgency.com. By accessing and using our website and services, you agree to be bound by the following Terms & Conditions ("Terms"). If you disagree with any part of these Terms, please do not use our website.
1. Definitions
- "We," "us," or "our" refers to [Your Company Name], the owner of the website.
- "You" or "your" refers to the user of our website and services.
- "Products" refers to wines, spirits, gifts, gift vouchers, and e-vouchers for events offered for sale on our website.
2. Eligibility
- You must be of legal drinking age in the United Kingdom (18 years or older) to purchase alcohol on our website.
- By placing an order, you confirm you meet the legal age requirement.
- We reserve the right to verify your age and refuse service if we have reason to believe you are underage.
3. Ordering
- Placing an Order: You can place an order by selecting Products, providing required information, and completing the checkout process.
- Order Acceptance: Your order is an offer to purchase. We reserve the right to accept or reject your order at our discretion. Confirmation of receipt of your order does not constitute acceptance. An order is deemed accepted upon dispatch of the Products.
- Product Availability: Products are subject to availability. In the event of unavailability, we will either offer a suitable replacement or refund you.
4. Pricing, Payment & Promotions
- Prices: Product prices are displayed in British Pounds Sterling (GBP) and include VAT where applicable. Shipping charges may apply and will be calculated and displayed during checkout.
- Payment: We accept various payment methods as indicated on our website. Full payment is required before dispatch of Products.
- Promotions: We may offer promotions or discount codes from time to time. These may be subject to specific terms and conditions, which will be clearly communicated.
5. Delivery
- We aim to dispatch orders within 1working day. Delivery times are estimates and may vary.
- Delivery charges will be calculated and displayed at checkout.
- Deliveries require a signature of someone of legal drinking age. We will not leave alcohol unattended.
- You are responsible for providing accurate delivery information. We are not responsible for delays or non-delivery due to incorrect information.
6. Returns & Refunds
- Cancellation: You have the right to cancel your order without reason within 14 days from the day after you receive the Products ("cooling-off period"). To cancel, you must clearly inform us in writing.
- Faulty or Damaged Products: If you receive damaged or incorrect Products, contact us immediately. We will arrange a replacement or refund as appropriate.
- Refunds: Refunds will be processed to the original payment method within 14 days.
7. Intellectual Property
- All content on our website, including text, images, logos, and trademarks, are protected by intellectual property rights. You may not use this content without our express written permission.
8. User Conduct
- You agree not to use our website for any unlawful or harmful purposes.
- You agree not to upload or transmit any material that is defamatory, offensive, or infringes on the rights of others.
9. Limitation of Liability
- To the extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
- Our total liability for any claim will not exceed the amount you paid for the Products.
10. Disclaimer of Warranties
- Our website and services are provided "as is" without warranties of any kind. To the extent permitted by law, we disclaim all warranties, express or implied.
11. Governing Law
- These Terms are governed by and construed in accordance with the laws of England and Wales.
12. Changes to Terms
- We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website.
13. Contact Us
For questions or concerns about these Terms, please contact us at one of the following:
cheers@drinksagency.com
13 Montpellier Arcade, Cheltenham GL50 1SU
+44 (0)1242 539032
