Delivery Policy
This Delivery Policy outlines the terms and conditions related to the delivery of products purchased through our website. By placing an order on our website, you agree to be bound by these terms.
Shipping Methods and Costs
UK delivery: £7.95 per order, sent with Royal Mail Tracked 48, signed for on delivery with age verification.
Free UK delivery on orders of £95 or more.
October offer: free UK delivery on all orders, whatever their value, until 31 October 2026.
Free collection: choose Collect in store at checkout and pick up your order from our shop at 13 Montpellier Arcade, Cheltenham GL50 1SU. We will email you when it is ready. Please bring photo ID if you look under 25.
The delivery charge is always shown at checkout before you pay.
Optional upgraded delivery: for rare and high value bottles you can choose an upgraded service, such as Royal Mail Special Delivery, for an extra charge. Call us on +44 (0)1242 539032 and we will quote before you buy. This is optional: whichever service you choose, your order remains our responsibility until it is delivered.
Delivery Timeframes
We aim to process and dispatch orders within 1 working day (Monday to Friday, excluding bank holidays).
Standard delivery typically takes 2 to 3 working days from the date of dispatch.
Estimated delivery times are provided at checkout but are not guaranteed. Delays can be caused by the carrier or by events beyond our control, such as severe weather. If your order has not arrived within 30 days, you may cancel it for a full refund.
We will endeavour to notify you if we expect significant delays to your order.
Delivery Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number.
You can track the status of your delivery using the tracking number provided.
Age Verification
Every delivery uses Royal Mail's age verification service. The parcel must be signed for by someone aged 18 or over: the driver records their year of birth and asks for photo ID if they look under 25. Parcels are never left unattended, in a safe place or with a neighbour. If no one aged 18 or over is available, Royal Mail will leave a card so you can rearrange delivery or collect the parcel.
Delivery Address
Please ensure you provide an accurate and complete delivery address at checkout. We are not responsible for undelivered packages due to incorrect or incomplete addresses.
If a re-delivery is required due to an incorrect address, you may be charged an additional fee.
Failed Deliveries
If you are not available to receive your package, the carrier may leave a notice with instructions on re-delivery or collection.
If multiple delivery attempts fail, the package may be returned to us. In this case, you may be responsible for additional shipping charges to resend the package.
Damaged or Lost Packages
Please inspect your package upon arrival. If you notice any damage, please contact us as soon as possible, with photos if you can.
Your order is our responsibility until it is delivered. If it is lost in transit or arrives damaged, we will send a replacement or give you a full refund. You do not need to claim from the carrier yourself.
International Shipping
We generally only ship domestically.
International shipping can be arranged by prior arrangement. Please contact us for further information.
International orders may be subject to additional customs duties and taxes, which are the buyer's responsibility.
Changes to this Policy
We reserve the right to update our Delivery Policy at any time. Changes will be posted on our website.
Contact Us
If you have questions about our delivery policy, please contact us at one of the following:
cheers@drinksagency.com
13 Montpellier Arcade, Cheltenham GL50 1SU
+44 (0)1242 539032
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