Shipping & Payment Info

Delivery Policy

This Delivery Policy outlines the terms and conditions related to the delivery of products purchased through our website. By placing an order on our website, you agree to be bound by these terms.

Shipping Methods and Costs

• We offer standard delivery using a reputable third-party delivery operator.
• Delivery costs are calculated at checkout and vary depending on your location and the size/weight of your order.
• Free shipping may be offered for orders over a specified value.

Delivery Timeframes

• We aim to process and dispatch orders within 1 working day.
• Standard delivery typically takes 2-3 working days from the date of dispatch.
• Estimated delivery times are provided at checkout but are not guaranteed. We are not responsible for delays caused by the third-party carrier or events beyond our control (e.g., adverse weather conditions).
• We will endeavor to notify you if we expect significant delays to your order.

Delivery Tracking

• Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number.
• You can track the status of your delivery using the tracking number provided.

Delivery Address

• Please ensure you provide an accurate and complete delivery address at checkout. We are not responsible for undelivered packages due to incorrect or incomplete addresses.
• If a re-delivery is required due to an incorrect address, you may be charged an additional fee.

Failed Deliveries

• If you are not available to receive your package, the carrier may leave a notice with instructions on re-delivery or collection.
• If multiple delivery attempts fail, the package may be returned to us. In this case, you may be responsible for additional shipping charges to resend the package.

Damaged or Lost Packages

• Please inspect your package upon arrival. If you notice any damage, please contact us immediately.
• We are not liable for packages lost or damaged in transit. Please contact the carrier directly to file a claim.

International Shipping

• We generally only ship domestically.
• International shipping can be arranged by prior arrangement. Please contact us for further information.
• International orders may be subject to additional customs duties and taxes, which are the buyer's responsibility.

Changes to this Policy

• We reserve the right to update our Delivery Policy at any time. Changes will be posted on our website.

Contact Us

If you have questions about our delivery policy, please contact us at one of the following:

cheers@drinksagency.com

13 Montpellier Arcade, Cheltenham GL50 1SU

+44 (0)1242 539032