Returns & Refunds Policy
We want you to be delighted with every bottle. If something is not right, this page explains what you can do. Nothing here affects your statutory rights.
Changing your mind about an online order
You can cancel within 14 days from the day after your order is delivered. Email cheers@drinksagency.com with your order number and the items you are returning.
You then have a further 14 days to return the items.
Bottles should be returned unopened, with the seal and capsule intact, in their original packaging. If an item has been opened or used beyond what is needed to inspect it, we may reduce your refund to reflect its loss in value.
You pay the cost of returning items unless they are faulty, damaged or incorrect. We recommend a tracked and insured service, as items remain your responsibility until they reach us.
You can also return items in person to our shop at 13 Montpellier Arcade, Cheltenham GL50 1SU. Please bring your order confirmation.
Your refund
We refund the price you paid for the items. If you return your whole order, we also refund the standard delivery charge you paid.
We refund you within 14 days of receiving the items back, or of you showing proof you have sent them, whichever is sooner.
Refunds go to your original payment method. We do not charge a restocking fee.
Faulty, damaged or incorrect items
Contact us as soon as possible, with photos if you can.
Within 30 days of delivery you are entitled to a full refund. After that, we will repair or replace the item, or give you a refund, in line with the Consumer Rights Act 2015.
We pay the cost of returning faulty, damaged or incorrect items.
If you believe a wine is corked or a spirit is faulty, please return the bottle with most of its contents so we can check it with the producer.
Items you cannot return for a change of mind
Tickets for tastings and events on a specific date. If you cannot attend, contact us and we will try to transfer your place.
Personalised or engraved items.
Items bought in our shop. These can be returned if faulty; change of mind returns of shop purchases are at our discretion.
How to return an item
Email cheers@drinksagency.com with your order number and the items you are returning.
We will reply with the returns address and any instructions.
Pack bottles securely so they cannot break in transit.
Send the parcel within 14 days of telling us, and keep your proof of postage.
Contact Us
cheers@drinksagency.com
13 Montpellier Arcade, Cheltenham GL50 1SU
+44 (0)1242 539032
The Drinks Agency Limited, company number 10817422.
Last updated: 9 October 2026
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